Question 1

How can I make a Reservation?

Accepted Answer

Reservation may be made through our Hotel Website, Phone or Email.

Question 2

What is required to make a Reservation?

Accepted Answer

Guest Name  Arrival & Departure Dates Number of persons Contact Number Credit Card to guarantee.

Question 3

What time is Check In & Check Out?

Accepted Answer

Check In Time is at 1500PM. Check Out Time is at 1200PM.

Question 4

What is the Cancellation or No-Show Policy?

Accepted Answer

Cancellation and No-Show Policies differ based on the Package chosen. You may find the details on your Reservation.

Question 5

What are the Front Desk hours?

Accepted Answer

Our Front Desk is open 24 hours a day, 7 days a week.

Question 6

I am arriving in the Early Morning hours, when should I book my room?"

Accepted Answer

Hotel’s Standard Check In Time is at 1500PM. If you are arriving in the Early Morning hours, we suggest booking your room a day before your Arrival Date.

Question 7

Is Late Check Out possible?

Accepted Answer

Hotel’s Standard Check Out Time is at 1200PM. To guarantee a Late Check Out, additional charges will apply based on the Room Type & Time requested. Kindly contact us for more details.

Question 8

Can I store my Luggage before Check In/after Check Out?

Accepted Answer

Yes, you may store your Luggage’s. Kindly inquire with our Front Desk Staff for more details.

Question 9

What is Bayview East, Bayview West and Oceanview?"

Accepted Answer

Bayview East – Deluxe Room Bayview West – Standard Room Oceanview – Executive Suites (2Bedroom with 2 Bathroom)

Question 10

What is the location of Bayview East, Bayview West and Oceanview?"

Accepted Answer

Bayview East is in Bayview Building. Bayview West is in Oceanview Building. Oceanview is in Oceanview Main Building.

Question 11

What Room types do you offer?

Accepted Answer

Room Types   Bayview East (Deluxe Room)  Bedding in this Room Type is either 2 Queen Beds or 1 King Bed or 3 Full Bed   Bayview West (Standard Room)  Bedding in this Room Type is 2 Double Beds.   Oceanview (Executive Suite Room)  Bedding in this Room Type is 2 Double Beds (Master Bedroom) & 2 Twin Beds (Twin Bedroom).

Question 12

Are Guest Rooms Smoking or Non-Smoking?

Accepted Answer

All Hotel Rooms are Non-Smoking under Guam Law. Smoking is prohibited in all Hotel Rooms. Guam Law prohibits smoking within 20 feet of any entrance or exit of Public Buildings.

Question 13

Is WIFI provided in the Guest Rooms?

Accepted Answer

WIFI is provided in all Guest Rooms with no additional charge.

Question 14

Does my room have a Refrigerator?

Accepted Answer

All Guest Rooms are equipped with Mini Refrigerators.

Question 15

Does my room have a Microwave?

Accepted Answer

Bayview West and Oceanview Rooms are equipped with a microwave. A microwave is available for Bayview East upon request, based on availability.

Question 16

Are there Hairdryer, Iron & Ironing Boards in the room?"

Accepted Answer

All Guest Rooms are equipped with Hairdryer. Iron and Ironing Boards are available upon request, based on availability.

Question 17

What other amenities are provided in the rooms?

Accepted Answer

Flat screen TV, Refrigerator, Coffee Maker, Wi-Fi connection, Slippers Hot Water Pot, Razor, Vanity Kit are available upon request, based on availability.

Question 18

Is there an In-Room Safety Box?

Accepted Answer

In room safety box is provided for use with no additional charge.

Question 19

Does your Hotel have Connecting Rooms?

Accepted Answer

Connecting Rooms are available for some Room Types, based on availability, with no additional charges.

Question 20

What Type & Voltage Outlet is in the Guest Rooms?

Accepted Answer

110 voltage / 3 prong outlet and USB.

Question 21

What TV Channels are available?

Accepted Answer

2. Weather 3. ESPN Domestic 4. NHK 5. Visitors Channel 6. Golf Channel 7. KTGM 7 ABC 8. KUAM 8 NBC 9. CNN International 10. KTGM 6 FOX 11. ITV 11 CBS 12. NHK World News 13. USA Network 14. Classified 15. Spike 16. Nickleodeon 17. A & E 18. TNT 19. Lifetime 20. ABC Australia 21. SYFY 22. YTN KOR. News 23. We TV 24. (CTI) Chinese 25. MSNBC 26. KBS World 27. Fox News 28. Discovery 29. ESPN 2 30. MTV 31. G4 32. Pentagon 33. Animal Planet 34. National Geographic 35. ON Site 36. Russia One 88. ITV - 01 89. ITV -02 90. ITV - 03

Question 22

Does your Hotel offer Room Service?

Accepted Answer

Unfortunately, we do not offer Room Service. However, there are Restaurants located in the Main Lobby for your Dining Experience.

Question 23

What is the maximum occupancy of the Guestrooms?

Accepted Answer

Maximum Occupancy differs based on Room Type. You may find the details under each room type on our Website.

Question 24

Can children stay at no additional charge?

Accepted Answer

Children up to 12 years may stay at no additional charge if existing bedding is utilized. If extra bed is required, additional charges will apply. Maximum of 2 Adults and 2 Children (Bayview East and Bayview West); 4 Adults and 2 Children (Oceanview)

Question 25

How far is the Hotel from the Airport?

Accepted Answer

10-minute drive (4.2km)

Question 26

How to get to the Hotel from the Airport?

Accepted Answer

Head north toward Route 10A, Turn left at the 1st cross street onto Route 10A, Turn right onto S Marine Corps Dr, Make a U-turn, Sharp right onto Pale San Vitores Rd Click HERE link for Google map.

Question 27

Does your Hotel provide Airport Transportation?

Accepted Answer

Airport Transfer is available with an additional charge.   Airport Shuttle: Hours: 24 hours a day, 7 days a week. Reservation: Must be booked in advance. Limited seats available. Fee: $12.00 per person (Adults & Children 6 & above), per way. FREE Children 5 & under. Payment: May be made with our Front Desk Staff upon Check In.   If charge is accepted, kindly email our Reservations Department and provide the following information:   Arrival Date: Arrival Time: Flight Number: # of persons:   Departure Date: Departure Time (Hotel): Flight Number: # of persons:

Question 28

Does your Hotel provide Shopping Mall Transportation?

Accepted Answer

Shopping Shuttle is available with no additional charge.   Shopping Shuttle:  Hours: Schedule may be viewed at our Front Desk or Bell Desk. Reservation: Must be booked in advance. Limited seats available. Fee: Complimentary for all In House Guests.

Question 29

Does your Hotel have Parking?

Accepted Answer

Self-Parking is available for all In House Guest’s at no charge. Parking space is based on availability. Hotel is not responsible for any theft or damages to any vehicle parked in the Hotel Premises.

Question 30

Can my room be upgraded?

Accepted Answer

Upgrades (based on availability) are available with additional charges.

Question 31

Does your Hotel provide Baby Crib or Bed Guard?

Accepted Answer

Baby Crib & Bed Guard are available upon request with no additional charge. Maximum 2 per room.

Question 32

Does your Hotel have ADA Rooms?

Accepted Answer

Hotel offers ADA Rooms for some Room Types.

Question 33

How far are the Shopping Malls?

Accepted Answer

T Galleria (Duty Free Shopping) – 9minute walk (750m) Tumon Sands Plaza – 4minute walk (1.2km) Micronesia Mall – 4minute drive (2.4km) Guam Premium Outlets – 7minure drive (5.0km)

Question 34

What time does the Pool open and close?

Accepted Answer

Pool opens at 0700AM and closes at 2200PM.

Question 35

Does your Hotel accept Pets?

Accepted Answer

Unfortunately, we do not allow Pets.

Question 36

Does your Hotel offer anything for Special Events? I am celebrating my Birthday during my stay with you.

Accepted Answer

Yes, a simple token.

Question 37

Does your Hotel offer Breakfast?

Accepted Answer

Breakfast is available with additional charges.   Breakfast Breakfast (Net): $18+10% SVC (AD) per person, $12.15+10% SVC (CH 6-12) per person, FREE (CH5&UNDER).   If charge is accepted, kindly acknowledge by return email and once we receive your acknowledgement, we will make the necessary arrangements. No arrangements will been made without your response.

Question 38

How much do you charge for Extra Bed/Person?

Accepted Answer

Extra Bed/Person is available with additional charges.   EXTRA BED Extra Person and/or Extra Bed: $35.00+11% Tax per person, per bed, per day. If you would like to arrange, kindly acknowledge by return email and once we receive your acknowledgement, we will make the necessary arrangements. No arrangements will be made without your reply.

PARDON OUR PROGRESS. Bayview Hotel is currently undergoing exciting renovations to our rooms and property. Construction is underway on certain floors and outdoors. We appreciate your patience and understanding while we improve our Hotel for you.

CONTACT THE OCEANVIEW HOTEL & RESIDENCES

Address

Telephone Number

Email

FOR GENERAL INQUIRIES & MORE INFORMATION,

PLEASE EMAIL US: